Official sales channels
Our products can be purchased through the official L'Âme de Bali channels listed on this website, including our Official Store on Shopee. The prices, courier options, promotions, estimates and transaction policies shown at checkout apply to orders on that channel.
Order processing
Orders are prepared once payment is confirmed. Processing times may vary depending on when you order, weekends, public holidays, order volume and product availability. A more specific estimate will be shown by the sales channel or included in your order confirmation.
Costs and delivery estimates
Shipping costs are calculated based on the delivery address, parcel weight/size, courier and service selected. Delivery estimates come from the courier and are not a guaranteed arrival date. Weather, logistics congestion, public holidays, local conditions or inspections by the authorities may cause delays beyond our control.
International shipping is not automatically available for every product or country. Please contact us first to check availability, courier terms, import duties, taxes and local restrictions.
Make sure your address is correct
Check the recipient's name, phone number, full address, postcode and location notes before paying. Address changes can only be processed before the parcel is handed to the courier and cannot be guaranteed. Re-delivery costs caused by an incomplete address, an unreachable recipient or a refused parcel may be the buyer's responsibility, in line with the sales channel's and courier's policies.
Tracking your parcel
A tracking number is usually available once the courier has received or scanned the parcel. The first update may take some time. Use the tracking feature on the channel where you bought, or the courier's official website.
Damaged, missing or incorrect items
Contact the channel where you purchased, or email info@lamedebali.com, as soon as possible with your order number, a short description, photos of the parcel, the shipping label and the products received. An unboxing video, if available, can help us review the issue.
Opened body care products may have return restrictions for hygiene reasons. However, damaged, incorrect, missing or defective products will be reviewed based on the evidence, the sales channel's terms and applicable consumer rights.
This page provides general information. The terms shown at checkout and your consumer rights under applicable law continue to apply.