Privacy Policy

About this policy

This policy explains how L'Âme de Bali, a brand produced by PT Taru Bali Nature Secrets, handles personal data when you use our website, send the contact form, subscribe to updates or interact with us through our official sales channels.

Data we may collect

• Your name, email address, phone number, subject and the message you send.
• Order and delivery information needed to serve a transaction, when provided through an official channel.
• Communication preferences, such as consent to receive our newsletter.
• Basic technical data such as IP address, device/browser type, pages visited and cookies, where those hosting or analytics features are enabled.

Please do not send unnecessary sensitive data through the website forms.

How we use data

• To answer your questions and requests.
• To process, support and follow up on orders.
• To send news or offers if you have chosen to subscribe.
• To keep the website secure, prevent misuse and improve our services.
• To meet applicable record-keeping or legal obligations.

We use data only as far as needed for relevant purposes, based on consent, the performance of a transaction, legal obligations or reasonable operational interests.

Sharing data with others

We do not sell your personal data. Data may be processed by providers who support our operations—such as hosting and email, newsletter services, marketplaces, payment providers, couriers, technology support or professional advisers—only as far as needed to provide the service or meet applicable obligations.

If you buy through a third-party platform such as a marketplace, that platform's privacy policy also applies to the data it manages.

Storage and security

We keep data only for as long as needed for the purpose it was collected, completing services, business records, resolving disputes or legal obligations. We apply reasonable security measures, but no method of electronic transmission or storage can be guaranteed to be completely secure.

Your choices and rights

In line with applicable law, you can request information about, access to, correction, updating or deletion of the personal data we hold, and withdraw your consent to marketing communications. Some data may need to be kept where required for transactions, security, disputes or the law.

Send your request to info@lamedebali.com. We may ask for reasonable verification of your identity before processing it.

Cookies and third-party links

The website may use essential cookies so that features work and, where enabled, analytics cookies to understand how the site is used. You can manage cookies in your browser, but disabling some cookies may affect how the website works.

The website may link to marketplaces or social media. We do not control the privacy practices of those third-party sites.

Children and changes to this policy

Our website and products are not specifically intended to collect data from children. If you believe a child has sent us data without appropriate consent, please contact us.

We may update this policy to reflect changes to our services or regulations. The latest version and its update date will be shown on this page.

This general policy was prepared with regard to the principles of personal data protection in Indonesia and should be professionally reviewed if the company's data collection or use changes. The Indonesian version of this policy prevails in case of any difference.